• Office Location
• Professional Staff
• General Duties and Responsibilities
• 911 Coordinator

LOCATION

Brevard County Government Center, 2725 Judge Fran Jamieson Way, Viera, Florida 32940.

Telephone - (321) 690-6846
FAX - (321) 690-6842

The office is located on the Second floor of the "C" building, and houses the E9-1-1 Administration and Radio Communications Administration. Our office is not an actual 9-1-1 PSAP (Public Safety Answering Point) but serves as the administrative headquarters for the management of the system.

PROFESSIONAL STAFF

• Deborah Sands, 911 Coordinator
• Regina Mahaney, 911 Database/Addressing Coordinator
• Diane Matthews, 911/Address Assignment Specialist
• Tim Witt, 911 GIS Analyst
• Penny Christian, 911/Address Assignment Administrative Secretary
• All office members can be contacted at (321) 690-6846.

GENERAL DUTIES AND RESPONSIBILITIES

The general responsibilities of the County 9-1-1 office include the technical and fiscal administration of the County E 9-1-1 system. This includes:

• Oversight of training for PSAP operators in various issues (such as operation of logging recorder equipment, T.D.D. (Telecommunications Device for the Deaf) equipment, InterAct/Zetron call answering positions, and other equipment used in the PSAP environment)
• Insuring that the PSAP equipment works properly and efficiently
• Administering the monies collected from Local Option Fees in Brevard County and received from the State Wireless Board
• Providing review of requests for funding from the 9 cities that have PSAPs, the County Public Safety Department, and the Sheriff's Office for compliance with the guidelines of F.S.S. 365.171
• Evaluation of new equipment
• Compilation of statistical reports regarding 9-1-1 calls in Brevard County
• Working with Address Assignment and G.I.S. personnel to provide for the accuracy of the E 9-1-1 database
• Planning for expansion and enhancement of the E 9-1-1 system in Brevard County to reflect changing and updated technology
• Various other duties as required.

9-1-1 COORDINATOR

The 9-1-1 Coordinator chairs the 9-1-1 Advisory Council, reporting to the Board of County Commissioners. This body regulates funding levels provided to the municipalities in consideration of the access line count, current population, and other factors. This body meets twice yearly unless otherwise requested to review the status of the County E 9-1-1 system, examine funding levels, and make decisions on other major issues regarding Enhanced 9-1-1 management in Brevard County.

The responsibilities of the 9-1-1 Coordinator are:

1. Manage the Enhanced 9-1-1 Emergency Telephone System on a countywide basis.
2. Maintain a Liaison with the Florida Division of Management Services as per the Statewide 9-1-1 plan.
3. Develop planning and budget for 9-1-1 Administration.
4. Assist county agencies in the operation of the 9-1-1 System.
5. Monitor the ADA (Americans for Disabilities Act) guidelines pertaining to 9-1-1.
6. Oversee the County Database Coordinator, who maintains the 9-1-1 Database and Master Street Address Guide (MSAG).
7. Administer the InterLocal Agreement with municipalities operating Public Safety Answering Points (PSAPs).
8. Coordinate with BellSouth, the Local Exchange Carrier (LEC), and its service providers resolution of system problems and the administration of the Disaster Recovery Plan for 9-1-1 in Brevard County.
9. Participate in the development of System-wide guidelines and Standard Operation Procedures with the PSAP Administrators and Managers.
10. Oversee the Wireless Coordinator, providing for call routing and testing for Wireless Carriers and new Alternate Local Exchange Carriers (ALECs) and Compeitive Local Exchange Carriers (CLECs).
11. Assist Public Safety Answering Points with system enhancements, relocations as required, and provide technical information and resources concerning hardware and system issues as needed.